One more hour until I'm out of here!

Some woman just told me to be quiet while I was assisting someone with library business. I almost told her to go bleach her hair again, it wasn't COMPLETELY fried yet. Apparently I was breaking her concentration while she was shopping yahoo personals.

Then I had this phone interaction

"Hello, this is the __ Branch Library, may I help you?"

"Yes, I'm calling in regards to my wife's library card, her number is ------- and her security number is ----"

"Sir, you're really not supposed to give me the security number. That number should be kept confidential."

"That's OK, I trust you folks implicitly. Now, what's this about overdue books on her account?! She doesn't have any books checked out and we got this letter that says she has overdue books!"

"Just a moment sir, while I look that up. Sir, that notice is for books that were returned late back in 2007"

"Oh, Mary (bellowed) this notice is for books from 2007. You come here and talk on the phone."

"Hello."

Hello Mary, you must have received a notice from a batch mailing of old fines that haven't been paid yet. The library sends those out periodically."

"Oh, these were books that I checked out for my Grandson."

"Well, your Grandson must have returned them late and the total fines for the three books is $5. You don't need to pay that right now, but it will remain on your account until it's paid. Your account doesn't show any other checkouts or late returns so you may pay it at your convenience."

"OK, I'm going to have you talk to my husband"

"Hello, sir"

"Yes, why don't you just move the bills to my son's card. His number is ---- and his security number is..."

"Sir, excuse me, but I'm afraid I can't do that since the books were checked out on your wife's card"

"Oh, OK, Well, I'll see my son tomorrow. I'll get my five bucks back from him."

"That sounds like a good idea, is there anything else I can help you with?"

"No, thank you, good-bye."

GEEESH, it would almost be funny if something similar didn't happen each and every day.